{"id":274,"date":"2025-07-18T04:06:13","date_gmt":"2025-07-18T04:06:13","guid":{"rendered":"https:\/\/ppid.poltekparmedan.ac.id\/?page_id=274"},"modified":"2025-07-18T04:07:16","modified_gmt":"2025-07-18T04:07:16","slug":"elementor-274","status":"publish","type":"page","link":"https:\/\/ppid.poltekparmedan.ac.id\/?page_id=274","title":{"rendered":"SP4N LAPOR!\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"274\" class=\"elementor elementor-274\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28fc0b2 e-flex e-con-boxed e-con e-parent\" data-id=\"28fc0b2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a88d50c elementor-widget elementor-widget-text-editor\" data-id=\"a88d50c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">Apa itu Lapor !?<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">Pengelolaan pengaduan pelayanan publik di setiap organisasi penyelenggara di Indonesia belum terkelola secara efektif dan terintegrasi. Masing-masing organisasi penyelenggara mengelola pengaduan secara parsial dan tidak terkoordinir dengan baik. Akibatnya terjadi duplikasi penanganan pengaduan, atau bahkan bisa terjadi suatu pengaduan tidak ditangani oleh satupun organisasi penyelenggara, dengan alasan pengaduan bukan kewenangannya. Oleh karena itu, untuk mencapai visi dalam good governance maka perlu untuk mengintegrasikan sistem pengelolaan pengaduan pelayanan publik dalam satu pintu. Tujuannya, masyarakat memiliki satu saluran pengaduan secara Nasional.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">SP4N-LAPOR! dibentuk untuk merealisasikan kebijakan \u201c<\/span><span style=\"font-size: 12pt; background-color: transparent; font-style: italic; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">no wrong door policy<\/span><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">\u201d yang menjamin hak masyarakat agar pengaduan dari manapun dan jenis apapun akan disalurkan kepada penyelenggara pelayanan publik yang berwenang menanganinya. SP4N bertujuan agar:<\/span><\/p><ul style=\"margin-bottom: 0px; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\" role=\"presentation\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">Penyelenggara dapat mengelola pengaduan dari masyarakat secara sederhana, cepat, tepat, tuntas, dan terkoordinasi dengan baik;<\/span><\/p><\/li><li dir=\"ltr\" style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\" role=\"presentation\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">Penyelenggara memberikan akses untuk partisipasi masyarakat dalam menyampaikan pengaduan; dan<\/span><\/p><\/li><li dir=\"ltr\" style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 8pt;\" role=\"presentation\"><span style=\"font-size: 12pt; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; text-wrap-mode: wrap;\">Meningkatkan kualitas pelayanan publik.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ecf907 elementor-widget elementor-widget-button\" data-id=\"4ecf907\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.lapor.go.id\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SP4N LAPOR!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5715973 elementor-widget elementor-widget-video\" data-id=\"5715973\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/pVJlNv0Zgd0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Apa itu Lapor !? Pengelolaan pengaduan pelayanan publik di setiap organisasi penyelenggara di Indonesia belum terkelola secara efektif dan terintegrasi. Masing-masing organisasi penyelenggara mengelola pengaduan secara parsial dan tidak terkoordinir dengan baik. Akibatnya terjadi duplikasi penanganan pengaduan, atau bahkan bisa terjadi suatu pengaduan tidak ditangani oleh satupun organisasi penyelenggara, dengan alasan pengaduan bukan kewenangannya. Oleh&#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"footnotes":""},"class_list":["post-274","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=274"}],"version-history":[{"count":9,"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/274\/revisions"}],"predecessor-version":[{"id":283,"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/274\/revisions\/283"}],"wp:attachment":[{"href":"https:\/\/ppid.poltekparmedan.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}